In the interests of public safety, and in cooperation with regulatory authorities, Lenovo has announced the voluntary recall of ThinkPad X1 Carbon 5th Generation notebooks manufactured between December 2016 and October 2017. Lenovo will offer customers free-of-charge service inspections for all recalled notebooks.
Lenovo advises customers to use the information provided by Lenovo to determine if they are using one of the recalled notebooks.
The affected systems can be identified by machine type, serial number and build date.
The following machine types may be affected by this recall:
|
MT |
20HQ |
20HR |
20K3 |
20K4 |
|
Built between |
12/16-10/17
|
|||
Hazard
An unfastened screw can damage the battery causing overheating, posing a fire hazard.
Remedy
Customers who have ThinkPad X1 Carbon 5th generation notebooks affected by this recall should turn off their system and refrain from using the affected notebook until the service inspection is complete.
Sold At
Direct to certain customers, through business partners and online at Lenovo.com starting in December 2016 to October 2017.
Customer Contact Information
To confirm if the ThinkPad X1 Carbon 5th Generation laptop (Machine Types: 20HQ, 20HR, 20K3, 20K4) is affected, customers should visit the recall site https://support.lenovo.com/X1C_5GEN_RECALL and follow the instructions while using the potentially affected laptop.
Should customers have any further questions, please contact Lenovo Services at 800787806 or an authorised Warranty Services Provider. Contact information for recall support is available at https://pcsupport.lenovo.com/us/en/supportphonelist or contact an authorized Warranty Services Provider. When contacting a technical support representative, please advise them the call is in reference to the ThinkPad X1 Carbon 5th Generation laptop recall.
Lenovo highly values our customers and regrets any inconvenience this recall may cause.
