Donaldson has expanded its iCue Connected Filtration Service to offer remote monitoring of customers’ iCue service accounts by Donaldson Product Specialists, accelerating dust collector response and service.

Currently, Donaldson’s subscription-based iCue Connected Filtration Service provides dust collector operational insights to customers via a web-based dashboard. This information can help reduce unplanned downtime, support efficient maintenance and operations, and automatically capture compliance and sustainability data.

With the new iCue Monitor Service, customers can now choose to have their iCue account monitored by a team of Donaldson specialists. If a facility’s dust collector generates an alert, the team reviews it, along with other captured data and collector history to determine next steps. This could be anything from recommending future maintenance, facilitating a service call for an onsite technician, to contacting customers about urgent situations requiring immediate resolution.

“The iCue Monitor Service combines leading edge connect technology, proactive customer service, and 100-plus years of dust collector experience,” said Wade Wessels, global director of Connected Solutions for Donaldson. “With Donaldson product specialists monitoring customer dust collectors, response times are accelerated, downtime is reduced and customers can attend to the rest of their facility's needs.”